frequently asked questions
HOW DOES REMODEEZ WORK?
Simply place in an area where odors lurk and let it go to work. remodeez neutralizes odor at its source instead of masking it with fragrances and chemicals. The active ingredient in remodeez is activated charcoal made from coconut husks, and is recognized for its ability to absorb organic compounds. Activated charcoal is highly porous and has an absorbent area of 500 square meters in just one gram. These pores act like a sponge to absorb odor caused by organic compounds.
WHAT IS REMODEEZ MADE FROM?
remodeez utilizes chemical and toxin free activated charcoal derived from renewable natural resources.
WHERE SHOULD I USE MY REMODEEZ?
You can use remodeez in almost any enclosed space throughout the home and car where odor lurks. Place in cars, trucks, RVs, luggage, pet areas, gym bags, camping gear, backpacks, shoes between wearing, gym bags, storage bins and more!
Each remodeez shape is sized and designed to work in specific areas:
Our auto deodorizer is sized to remove odor throughout cars and trucks—even an RV.
Our home deodorizer fits seamlessly in laundry rooms, refrigerators, hampers, pet areas and more. Both are large enough to remove odor from bigger enclosed areas.
Our footwear deodorizer with its distinctive bowtie shape can be easily slipped into sneakers, boots and other shoes and just as easily removed.
Our on the go deodorizer is small and compact to fit in small spaces like gym bags, luggage, purses and more, without adding bulk.
HOW OFTEN SHOULD I REPLACE MY REMODEEZ?
With proper care, and depending on the climate you live in, remodeez will last up to 1 year. Place it under direct sunlight and UV rays will recharge it as needed.
Do not wash remodeez. Avoid placing in a dryer, microwave, oven or near a heater as it won’t recharge and could result in injury.
WHAT SHOULD I DO WITH MY REMODEEZ AFTER USE?
When remodeez is beyond its useful life, you can recycle the active ingredients by cutting it open and adding the charcoal inside to your compost pile or garden.
We ship throughout the United States and to all US Military locations around the world via their APO, FPO & DPO addresses. In addition, we ship to Puerto Rico, Guam, the US Virgin Islands, and Saipan (though, like residents of Hawaii and Alaska, you may experience slightly longer delivery times.)
We don’t yet ship internationally but keep checking back and send us an email to let us know where you are in the world.
WHEN WILL MY ORDER SHIP?
Once an order is placed, the order will be confirmed via email. Our typical processing time takes up to 48 business hours. Once your order ships, you will receive an email with tracking details so you can follow your remodeez all the way to your doorstep!
WHEN WILL I RECEIVE MY ORDER?
We currently ship via USPS Priority Mail that typically takes 2 – 5 business days. But don’t worry, remodeez starts working right away!
DOES REMODEEZ CHARGE SALES TAX?
Yes, we charge sales tax in North Carolina and Indiana.
CAN I MAKE CHANGES TO MY ORDER AFTER IT HAS BEEN PLACED?
To make a change to your submitted online order, please email us at firstname.lastname@example.org or call us at +1 (866) 654-2397. We will do our best to accommodate your request.
WHAT IS YOUR RETURN POLICY?
We believe in our products and their ability to rid your home, car, gym bags or other enclosed space of moisture and odor. If you find that you’re unhappy for any reason, let us know. We offer a full refund for returns made within 30 days of receipt.
We ask that you submit the return request through our contact us page and include your order number and reason for return. Our customer support team will send you easy to follow instructions for what to do next.
DIDN'T FIND YOUR ANSWER? Call us at 1-866-654-2397 or refer to our contact us page.
you may also contact us by mail at:
Our regular business hours are Monday - Friday, from 9am to 5pm (EST). We are closed Saturdays, Sundays and on major Holidays.